CRO Diary · a conversion specialist's working notebook entries reviewed weekly
CRO Diary

More sales from the traffic you already have

Benchmarks

What "normal" looks like: conversion rates, funnel drop-offs and the numbers to compare yourself against.

A smartphone and an open laptop side by side on a wooden desk showing the same online store, printed bar charts underneath
Benchmarks

Conversion Rate by Device: The Published Mobile vs Desktop Gap

Mobile carries three quarters of ecommerce traffic and, depending on whose panel you read, converts either 37% worse than desktop or slightly better. Both findings are real. I lay out the published numbers, then add a live CrUX pull that explains part of the contradiction.