CRO Diary · a conversion specialist's working notebook entries reviewed weekly
CRO Diary

More sales from the traffic you already have

Notes

Shorter entries from the diary: habits, checklists and opinions formed after many audits.

Notes

Mobile Checkout and the Thumb Zone: A Field Guide

Merchants keep treating checkout abandonment as a trust problem when the more measurable cause is field count and flow length, and the difference matters because you fix those two things differently.

Notes

What You Can Change in Checkout on a Standard Plan

Merchants keep asking which checkout fields they can rearrange on the entry-level Shopify plan, and the honest answer settles on price tiers and transaction rates rather than a list of drag-and-drop options, because that is what the pricing page actually documents.

Notes

Theme A/B Testing: How to Test a Theme Switch Without Guessing

This piece settles what a merchant can actually check before swapping a Shopify theme, because the setting most people search for called theme A/B testing does not exist as a section in Dawn or Horizon, and the real decision has to lean on Core Web Vitals data and Theme Store minimums instead.

A quarterly paper planner open across three monthly pages with handwritten tasks and yellow sticky notes under warm lamp light
Notes

The 90-Day CRO Roadmap for a Store With No Budget

No testing tool, no agency, no budget line. Just free instruments, published research and one quarter of disciplined work. This is the exact sequence I would run on any store that has traffic and nothing else.

A hand sketching a funnel diagram in a paper notebook with a laptop showing an analytics dashboard blurred in the background
Notes

Reading Your Funnel in GA4 Without Losing Your Mind

GA4 already tracks a nine event path from product list to purchase. The sanity trick is ignoring most of it: one funnel exploration, five steps, closed mode, compared by device. Here is my exact setup.

Hands holding a smartphone showing an online store next to an open notebook with handwritten audit notes and a coffee cup
Notes

Why I Audit Mobile First, Always

Mobile brings three quarters of ecommerce traffic and converts at barely more than half the desktop rate. That scissor gap is where most stores leak money, so it is where every one of my audits now starts.